Contact Us
Contact the RACE Team
The RACE (RMIT Advanced Cloud Ecosystem) team is here to help you with questions, support requests, and feedback.
Support Enquiries
For technical assistance, bug reports, or general questions about RACE services:
| Contact | Details |
|---|---|
| race-support@rmit.edu.au | |
| Response Time | 1-2 business days |
| Hours | Monday - Friday, 9:00 AM - 5:00 PM AEST/AEDT |
Tip
Before contacting support, check our FAQ and Known Issues pages for quick answers to common questions.
What to Include in Your Request
To help us assist you efficiently, please include:
- Platform: Which RACE service (Compute Service, Loome, AWS, Azure)
- Description: Clear explanation of your question or issue
- Error messages: Any error text or screenshots
- Steps taken: What you’ve already tried
For detailed guidance on submitting support requests, see Getting Support.
Feedback
We welcome your feedback to improve RACE services:
| Type | Contact |
|---|---|
| Documentation feedback | race-feedback@rmit.edu.au |
| Feature requests | race-feedback@rmit.edu.au |
| General feedback | race-feedback@rmit.edu.au |
Access Requests
To request access to RACE services, please visit our Request Access page for information about funding schemes and the application process.
Urgent Issues
For critical issues affecting research deadlines or multiple users, include “URGENT” in your email subject line to prioritise your request.