Connection Issues

Connection Issues

Issue Cause Solution
DCV tab doesn’t open Connection initializing Wait a few seconds and try again
Certificate warning Self-signed certificate Click Advanced → Proceed (this is expected)
High latency in DCV Using TCP in distant region Use the native DCV client with UDP
UDP not working Port 8443 UDP not open Open UDP:8443 in the head node security group
SSH connection refused Cluster not running Check cluster status in PCUI
SSM shell won’t connect IAM policy missing Ensure AmazonSSMManagedInstanceCore policy is attached

DCV Performance Tips

  • Use a Chromium-based browser (Chrome, Edge) for best web client performance
  • For remote regions, always use the native DCV client with UDP
  • High latency affects the UI experience but does not impact HPC job performance