Connection Issues
Connection Issues
| Issue | Cause | Solution |
|---|---|---|
| Connection refused | Resource not running | Start the resource and wait for Running status |
| Connection timeout | IP not allowed | Check resource firewall/network settings |
| Permission denied | Wrong credentials | Verify username/password from resource details |
| RDP can’t connect | Port blocked | Ensure port 3389 is open; check firewall settings |
| SSH host key changed | Resource recreated | Remove old key with ssh-keygen -R <resource-ip> |
Cannot Connect from a New Location
Your network may be blocking the connection, or the resource’s firewall may not allow your IP.
- Check the resource’s network/firewall settings in Loome or Azure portal
- Ensure your IP is allowed
- Try from a different network if possible
- Contact support if the issue persists