Connection Issues
Connection Issues
| Issue | Cause | Solution |
|---|---|---|
| Connection refused | Workspace not running | Start the workspace and wait for Running status |
| Connection timeout | IP not whitelisted | Update your security group with your current IP |
| Permission denied (publickey) | Key permissions too open | Run chmod 400 ~/.ssh/your-key.pem |
| Key not found | Wrong path to private key | Verify the path in your SSH command |
| Certificate warning | Self-signed certificate | Accept the warning and proceed |
| PuTTY can’t use .pem | Wrong key format | Convert to .ppk format using PuTTYgen |
Cannot Connect After Moving Locations
Your IP address changed. Update your security group:
- Go to your workspace
- Click Edit Security Group
- Click Add My IP or Add to All
- Click Submit
See Managing Your Workspace for more detail on security groups.